IRCC uses Urchin 7.0 to improve its website. When your computer requests a IRCC web page, our institution collects the following types of information for web analytics:
the originating IP address;the date and time of the request;the type of browser used; andthe page(s) visited.IRCC uses Urchin 7.0 internally and retains information collected for web analytics for a maximum period of 18 months. After this period, the information must be disposed of in accordance with the Standard on Privacy and Web Analytics and as authorized by the Librarian and Archivist of Canada. The information is not disclosed to an external third party service provider.
Information used for the purpose of web analytics is collected pursuant to the Department of Citizenship and Immigration Act, the Immigration and Refugee Protection Act and the Citizenship Act. Such data may be used for communications and information technology statistical purposes, audit, evaluation, research, planning and reporting. For more information on how your privacy is safeguarded in relation to web analytics, see the Standard on Privacy and Web Analytics.
Protecting the security of Government of Canada websitesIRCC employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. This software receives and records the IP address of the computer that has contacted our website, the date and time of the visit and the pages visited. We make no attempt to link these addresses with the identity of individuals visiting our site unless an attempt to damage the site has been detected.
This information is collected pursuant to section 161 of the Financial Administration Act. The information may be shared with appropriate law enforcement authorities if suspected criminal activities are detected. Such information may be used for network security related statistical purposes, audit, evaluation, research, planning and reporting and is included in Personal Information Bank Security Incidents (PSU 939).
Inquiring about these practicesAny questions, comments, concerns or complaints you may have regarding the administration of the Privacy Act, and privacy policies regarding IRCC’s web presence may be directed to our Access to Information and Privacy Division.
If you are not satisfied with IRCC’s response to your privacy concern, you may wish to contact the Office of the Privacy Commissioner by telephone at 1-800-282-1376.
Canadian passport property ownershipAll Canadian-issued passports and travel documents are the property of the Government of Canada pursuant to the Canadian Passport Order. Any reference to “your passport” or “your child's passport” on this website is for ease of communication only and does not refer to property ownership.
Using files located on non-Government of Canada serversTo improve the functionality of Government of Canada websites, certain files (such as open source libraries, images and scripts) may be delivered automatically to your browser via a trusted third-party server or content delivery network. The delivery of these files is intended to provide a seamless user experience by speeding response times and avoiding the need for each visitor to download these files. Where applicable, specific privacy statements covering these files are included in our Privacy Notice.
Providing content in Canada’s official languagesThe Official Languages Act, the Official Languages (Communications with and Services to the Public) Regulations and Treasury Board policy requirements establish when we use both English and French to provide services to or communicate with members of the public. When there is no obligation to provide information in both official languages, content may be available in one official language only. Information provided by organizations not subject to the Official Languages Act is in the language(s) provided. Information provided in a language other than English or French is only for the convenience of our visitors.
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