考试2021年12月英语四级考试听力原文（第1套）( 二 ) 听力|bone|英语|Section|years|with

M:I'm sorry to hear that,Miss Seamen.What's your customer reference number,please?
W:Ir's 389460. M:Okay.389460.I'm just looking on the system here,and according to our records that the chair you returned was received by our warehouse on Friday morning. The payment was made on Wednesday,but that seems to be a problem with your card number.
W:My card number,oh,maybe it has something to do with my new card. It was sent to me on Tuesday. Maybe the bank cancelled my old one before you made the payment.
M:Well,you need to update your card details directly on our website.Just make sure you lodged in.Then under the description of your personal information,you should see an option from updating payment methods.
W:I am lodged in,and I'll give that a go.
M:I'll make a note here on the system for you so that the payment will be made tomorrow morning. W:Thank you very much.
Q8: Why does the man have this conversation with the man recorded?
His job is related to the customer service.
Q9: What is the woman’s purpose of calling to the furniture company?
She wants to know when she can get her money back.
Q10: What does the woman say about her bank card?
The new bank card will be sent to her on Tuesday, and the bank may has canceled the old one before the man made the payment.
Q11: What does the man advise the woman to do?
She needs to update the card details directly on the website.
Conversation Two
M:I'm getting a bit hungry W:Yes,me too.I'm starving. Are you going to prepare a meal for us? M:No,sorry.I'm actually pretty worn out. Let's just go out somewhere close to eat.
W:Well,I think we should stay in and save some cash.Can we get a meal delivered? M:Yeah,great. I’ll use that food delivery app on my phone.What do you want? Fried chicken,hamburgers or fish and chips?
W:Oh,can we stay away from the junk food?How about something healthy? M:Okay...Well.there's a place that does salads.
W:Let me have a look at that.Yeah,that looks delicious,but to be honest,I’d prefer something hot,not cold.
M:How about Indian food?
W:That's not the kind of hot I mean.I'm just not a fan of sauces that make me sweat and cry.I need something mild
M:Okay,so would you consider Mexican?Oh no,sorry,there's also very hot pepper in that. Would you like some Italian food,perhaps?It's a bit heavy,but it's great food for a cold night like this. W:Pizza,spaghetti with creamy sauce? I know it's really tasty and great comfort food,but it's too fattening for being.I've tried to keep a slim figure,you know.
M:Oh,you're really difficult to please.Well,there's a nice Chinese restaurant that delivers.
W:Yes,I love Chinese food.Let me see...Oh,it's 15 kilometers away.
M:That's a bit too far away.Do you feel like Vietnamese food then?
W:Yeah,awesome.Ir's healthy and we can afford it.
M:Great.Let's order Vietnamese night away.
Q12: Why isn’t the man going to cook?
He’s worn out.
Q13: What does the man say he’ll do on his phone?
He’ll use the food delivery app on his phone.
Q14: What does the woman think of the Indian food?
That’s not the kind of the hot she means. She needs something mild.
Q15: What does the man think of the woman?
She’s really difficult to please.
Section C
Passage One
(16) A new study carried out by the university of Lincoln has found a link between the personalities of cat owners and the behavior and wellbeing of their cats.The findings suggest that just as a parent personality can affect the personality of a child, the same is true for a cat and its owner. Owners defined as individuals with high levels of anxiety, fear, anger, depression and loneliness were more likely to have cats with behavioral issues. Such cats display more aggressive and anxious behavioral styles as well as more stress related sickness. They will also more likely to have an ongoing medical condition and be overweight. The research also found that mentally well-adjusted owners had calmer, happier and healthier cats. The researchers explained that many owners regard their pets as a family member and form close social bonds with them. (17) The majority of owners want to provide the best care for their pets and is therefore possible that pets could be affected by the way their owners interact with and manage them. The study highlights an important relationship between our personalities and the well-being of our pets. (18) Further research is needed to investigate the cause of nature of this relationship and look at how owners’ personalities are directly influencing their pet’s behavior and well-being. It is possible that the well-being of pets is driven by the underlying nature of the owner, not simply by their conscious decisions and behaviors.

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